Terms of service

Scope
Formation of Contract
Custom & Personalized Items
Right of Withdrawal
Prices & Payment
Shipping & Delivery
License for Digital Content
Retention of Title
Warranty & Defects
Liability
Special Terms for Custom Processing
Promotional Codes
Governing Law
Dispute Resolution

1) Scope

1.1 These Terms and Conditions ("Terms") of Patrick Floeter, operating under the brand name "Wellentine" ("Seller"), apply to all contracts for the delivery of goods concluded between a consumer or business customer ("Customer") and the Seller via the Seller's online store. Any terms and conditions of the Customer are hereby rejected, unless otherwise expressly agreed.

1.2 For contracts involving goods with digital elements, these Terms apply accordingly. In such cases, the Seller is obligated to provide digital content or digital services that are incorporated into or linked to the goods in a way that the goods cannot function without them.

1.3 For contracts involving the provision of digital content, these Terms apply accordingly. Digital content within the meaning of these Terms refers to data created and provided in digital form.

1.4 A "consumer" within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are primarily outside their trade, business, or profession.

1.5 A "business customer" within the meaning of these Terms is any natural or legal person, or a partnership with legal capacity, acting in the exercise of their trade, business, or profession when entering into a legal transaction.

2) Formation of Contract

2.1 The product descriptions in the Seller's online store do not constitute binding offers by the Seller, but rather serve as an invitation for the Customer to submit a binding offer.

2.2 The Customer may submit an offer via the online order form integrated into the Seller's store. After placing the selected items in the shopping cart and completing the checkout process, the Customer submits a legally binding contractual offer by clicking the button that finalizes the order.

2.3 The Seller may accept the Customer's offer within five days by sending a written or electronic order confirmation (by email), by delivering the ordered goods, or by requesting payment after the order is placed. The contract is concluded at the point in time when the first of these events occurs. If the Seller does not accept the Customer's offer within this period, it shall be deemed rejected.

2.4 When a PayPal payment method is selected, payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), subject to PayPal's User Agreement. When the Customer selects a PayPal payment method, the Seller accepts the Customer's offer at the moment the Customer clicks the button that finalizes the order.

2.5 When a Shopify Payments method is selected, payment is processed by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland ("Stripe"). Further information is available at https://www.shopify.com/legal/terms-payments.

2.6 After the contract is concluded, the Seller will store the contract text and send it to the Customer via email.

2.7 Before submitting a binding order, the Customer may review and correct their entries at any time during the checkout process. All personalization details provided by the Customer (e.g., names, dates, texts) are displayed in the shopping cart and during checkout. The Customer is expressly required to review all personalization data carefully for accuracy and completeness before clicking the button that finalizes the order. Because our products are almost entirely custom-made items that enter production immediately after the order is placed, changes to personalization details generally cannot be accommodated after checkout is complete. The Seller will make best efforts to process any change requests received immediately after ordering, but cannot guarantee this. For personalized custom items, the Customer has no statutory right to modify or cancel the order after it has been placed. Any applicable right of withdrawal remains unaffected and is governed by Section 4 of these Terms.

2.8 The language available for concluding the contract is English.

2.9 Order processing and communication take place primarily by email. The Customer must ensure that the email address provided during checkout is correct and that emails from the Seller can be received (including checking spam filters).

3) Custom & Personalized Items

3.1 The Seller primarily offers individually personalized goods. The Customer provides all information, texts, or files required for personalization (e.g., names, dates of birth, photos) via the online ordering system. Any requirements regarding file formats and image quality must be observed.

3.2 The Customer is solely responsible for ensuring that all submitted information and files are complete, accurate, and suitable for the intended purpose. The Seller does not review submitted personalization data for accuracy and accepts no liability for errors resulting from incorrect or incomplete information provided by the Customer. Defects or errors caused by inaccurate personalization data provided by the Customer do not entitle the Customer to warranty claims, damages, or replacement deliveries. There is no entitlement to free reproduction or replacement shipment in such cases.

3.3 The Customer agrees not to submit any content that infringes upon the rights of third parties (including copyrights, name rights, trademark rights, or personality rights) or that violates applicable law. The Customer expressly indemnifies the Seller against all third-party claims arising from such infringements, including all costs of legal defense.

3.4 Because personalized items enter production immediately after the order is placed, cancellations are generally not possible after checkout. If the Customer wishes to cancel, they must contact customer support (support@wellentine.de) immediately after placing the order. The Seller will check whether production has already begun and whether cancellation is technically feasible. There is no right to cancellation for personalized items. If cancellation is possible, any production costs already incurred may be charged to the Customer.

3.5 The Seller reserves the right to reject orders if the content submitted by the Customer violates statutory or regulatory prohibitions or public morality — in particular, content that is unconstitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, or glorifying violence.

4) Right of Withdrawal

4.1 Consumers generally have a right of withdrawal as described in the Seller's Withdrawal Policy.

4.2 For individually personalized goods, the right of withdrawal is excluded, as these are goods that are not prefabricated and are produced based on the Customer's individual specifications or clearly tailored to their personal needs (pursuant to § 312g para. 2 no. 1 of the German Civil Code / BGB). The Seller expressly draws the Customer's attention to this exclusion. By completing the order, the Customer confirms that they have taken note of this exclusion.

4.3 Further details on the right of withdrawal — including the cases in which it applies — are set out in the Seller's Withdrawal Policy.

5) Prices & Payment

5.1 Unless otherwise stated in the product description, all prices shown are total prices. Any applicable shipping costs are stated separately in the product description and during checkout.

5.2 Available payment methods are displayed in the Seller's online store.

5.3 Payment via PayPal is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., subject to PayPal's applicable terms. Where PayPal offers payment methods that involve the Seller extending credit (e.g., invoice or installment purchase), the Seller assigns the payment claim to PayPal or the designated payment service provider. The Seller remains responsible for general customer service regardless of any such assignment.

5.4 Payment via Shopify Payments is processed by Stripe Payments Europe Ltd., Dublin, Ireland. Further information is available at https://www.shopify.com/legal/terms-payments.

5.5 When paying by credit card, the Customer's card is charged upon conclusion of the contract.

6) Shipping & Delivery

6.1 The Seller ships to the delivery address provided by the Customer during checkout. This address is binding for order processing. The Customer is responsible for providing a complete and accurate delivery address. If a package is returned as undeliverable due to an incorrect, incomplete, or outdated address provided by the Customer, the Customer bears responsibility for any resulting additional costs.

6.2 If delivery fails due to reasons within the Customer's control — including but not limited to an incorrect or incomplete delivery address, or failure to collect a package from a carrier's pickup location within the applicable holding period — the Customer shall bear any resulting additional costs, including a flat re-shipping fee of $6.99. The Seller reserves the right to withhold re-shipment until the additional costs have been paid. If payment is not made within a reasonable deadline set by the Seller, the Seller reserves the right to withdraw from the contract. As personalized items cannot be resold or otherwise used, the Seller additionally reserves the right to claim damages in the amount of the production and shipping costs incurred.

6.3 The Customer is expressly advised that failure to collect a package from a carrier's pickup location does not constitute a withdrawal from the contract. A withdrawal must be actively declared in writing to the Seller.

6.4 For business customers, the risk of accidental loss or deterioration of goods passes to the Customer upon handover to the carrier. For consumers, risk passes upon delivery to the Customer or an authorized recipient.

6.5 The Seller reserves the right to withdraw from the contract in the event of non-delivery by the Seller's own supplier, provided this is not the Seller's fault and the Seller acted with due diligence in concluding a supply agreement. In the event of non-availability or partial availability, the Customer will be notified immediately and any payment will be refunded promptly.

6.6 Self-collection is not available for logistical reasons.

6.7 Digital content is delivered to the Customer via email.

7) License for Digital Content

7.1 Unless otherwise stated in the product description, the Seller grants the Customer a non-exclusive, geographically and temporally unlimited right to use the provided content for private purposes only.

7.2 Sharing content with third parties or creating copies for third parties outside the scope of these Terms is not permitted without the Seller's prior consent.

7.3 Where a contract concerns a one-time provision of digital content, rights are only transferred upon full payment of the agreed price.

8) Retention of Title

If the Seller delivers goods before receiving full payment, the Seller retains ownership of the delivered goods until full payment of the purchase price has been received.

9) Warranty & Defects

9.1 For business customers: the Seller has the right to choose the type of subsequent performance; the limitation period for defect claims is one year from delivery for new goods; defect claims are excluded for used goods; and the limitation period does not restart if a replacement delivery is made under warranty.

9.2 These limitations do not apply to claims for damages or reimbursement of expenses by the Customer, in cases where the Seller fraudulently concealed a defect, for goods used in construction in accordance with their intended purpose, or for any applicable obligation to provide updates for digital products.

9.3 For consumers: the Customer is asked to report any obvious transport damage to the carrier at the time of delivery and to notify the Seller. Failure to do so does not affect the Customer's statutory or contractual warranty rights.

9.4 Defects or deviations arising solely from inaccurate, incomplete, or ambiguous personalization data provided by the Customer do not constitute a defect within the meaning of statutory warranty law and do not give rise to any right to subsequent performance, price reduction, or withdrawal.

10) Liability

10.1 The Seller's liability is unlimited in cases of intent or gross negligence, intentional or negligent injury to life, body, or health, any express guarantee given by the Seller, and mandatory statutory liability (e.g., under product liability law).

10.2 In cases of ordinary negligence involving a material contractual obligation, the Seller's liability is limited to foreseeable, typically occurring damage. Material contractual obligations are those whose fulfillment is essential to the proper execution of the contract and on which the Customer may regularly rely.

10.3 Any further liability of the Seller is excluded.

10.4 The above limitations also apply to the liability of the Seller's agents and legal representatives.

11) Special Terms for Custom Processing

11.1 Where the Seller is also required to process goods according to the Customer's specifications, the Customer must provide all necessary content (texts, images, graphics) in the required formats and grant the Seller the necessary usage rights. The Customer is solely responsible for obtaining those rights. The Customer confirms that they have the right to use the submitted content and that no third-party rights are infringed.

11.2 The Customer indemnifies the Seller against all third-party claims arising from the contractual use of the Customer's content, including all legal defense costs. This does not apply if the infringement is not attributable to the Customer.

11.3 The Seller reserves the right to decline processing orders if submitted content violates laws, regulations, or public morality — in particular, content that is unconstitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, or glorifying violence.

12) Promotional Codes

12.1 Promotional codes issued free of charge by the Seller as part of marketing campaigns, which cannot be purchased by the Customer, may only be redeemed in the Seller's online store within the specified validity period.

12.2 Individual products may be excluded from promotional campaigns, as indicated in the terms of the respective code.

12.3 Promotional codes may only be applied before completing the checkout process. Retroactive application is not possible.

12.4 Only one promotional code may be redeemed per order.

12.5 If the promotional code relates to a fixed monetary value rather than a percentage discount, the order value must be at least equal to the code's value. Any remaining balance will not be refunded.

12.6 If the code's value does not fully cover the order, the remaining amount may be paid using any other available payment method.

12.7 Promotional code balances are not paid out in cash and do not accrue interest.

12.8 Promotional codes will not be refunded if the Customer returns goods purchased partly or fully with such a code under the right of withdrawal.

12.9 Promotional codes are transferable. The Seller may make payment with discharging effect to the holder redeeming the code, unless the Seller is aware or grossly negligent in not being aware that the holder is not entitled to do so.

13) Governing Law

All legal relationships between the parties are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that it does not deprive the Customer of the protection afforded by mandatory provisions of the law of their country of habitual residence.

14) Dispute Resolution

The Seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Last updated: April 2026